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Privacy Policy

This Privacy Policy describes how shopsockysock.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, Paypal, Amazon Pay), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, Chase, Paypal, Amazon Pay, Shipmonk, and Print Your Cause.

Customer support information

  • Examples of Personal Information collected: 
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: 

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We may use your information to remarket to you on any digital ad platform and may use your data to create lookalike audiences.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below or email us at support@shopsockysock.com.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at support@shopsockysock.com.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the email address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@shopsockysock.com.

Last updated: [3/30/2021]

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

The Company’s Website includes certain features, including e-commerce features, hosted on the shopify.com platform.  Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

This Policy does not amend, replace or modify the Terms of Service and Conditions of Use applicable to your use of the Website. 

This Privacy Policy applies to personal information regarding residents of the United States.  If you reside outside of the United States, then we will collect, process, store and use data in compliance with the applicable laws and regulations of your jurisdiction, which may differ from this Privacy Policy.

INFORMATION COLLECTED.

The Company collects personal and non-personal information that you provide while interacting with the Website.  The personal information that the Company may collect includes your name, mailing address, phone number, email address, credit card number and other financial or payment information and order history and order details.  The non-personal information that the Company may collect includes your browser type, the URL of previous websites visited by you (or by others using your computer or device), your internet service provider, operating system, and your internet protocol address.  

The Company may use analytic and reporting technologies to record non-personal information such as internet domain and host names, internet protocol addresses, browser software, operating system types, click patterns and the dates and times that the Website is accessed by you.  The Company may engage a third party to help manage, monitor and optimize the Website and measure the effectiveness of our advertising, communications and users’ interaction with the Website.  The Company may use web beacons and cookies (described below) for this purpose.

Your use of the Website and your disclosure of information to the Company constitutes your consent to the Company’s collection of that information and the use of that information as described in this Policy.

USE OF INFORMATION BY THE COMPANY.

The Company uses your personal information primarily for its own internal purposes, such as providing, maintaining, evaluating, and improving the Website and the products and services the Company offers and sells, to collect credit card payments or other fees and to provide customer support.

The Company uses the non-personal information collected to track the use of the Website and to assist the Company in providing, maintaining, evaluating and improving the Website and the products and services the Company offers and sells.

The Company may use your personal information to contact you regarding the Website and the Company’s products and services.  The Company may send you emails about the Website store, new products and other updates, but you may opt out of receiving these emails.

DISCLOSURE OF INFORMATION TO THIRD PARTIES.

The Company may disclose your personal information to protect or enforce the Company’s legal rights and policies, to protect or enforce the legal rights of a third party or as the Company reasonably believes is required by law (such as to comply with a subpoena or court order).

The Company may use third parties to provide certain services or features on the Website, including but not limited to Shopify, Inc., and third parties who help the Company provide, maintain and improve the Website and the Company’s products and services.  The Company may disclose your personal information to such third parties.  The Company has no control over how third party vendors collect or use your personal information and these third-party vendors may have terms, conditions and privacy policies that differ from this Policy. 

The Company may disclose your personal and non-personal information to its own affiliates for marketing, advertising and demographic analysis. 

The Company may share your personal information with a third party if it is merged with another business or otherwise undergoes a change of control, another entity acquires the Company or substantially all of its assets, or in preparation for any of these events.  Also, if any bankruptcy or reorganization proceeding is brought by or against the Company, all such information may be considered an asset of the Company and as such, may be sold or transferred to third parties.  Any third party to which the Company transfers or sells its assets will have the right to continue to use this information in the manner set out in this Privacy Policy.

The Company may disclose non-personal information, in aggregate form that is not expressly associated with your personal information, to potential strategic partners, advertisers, investors, customers and others.  You may not opt-out of the sharing of this information.

COOKIES, TOKENS AND WEB BEACONS.

A cookie or token is a small file placed on your computer’s hard drive or in your device’s memory in order to track your use of the Website.  Most websites use cookies or tokens.  The Company may use cookies and tokens to track your use of the Website, provide you with a more personalized user experience and to facilitate login or access to certain portions of the Website.

A web beacon is an often-transparent graphic image (usually no larger than a pixel) that is placed on a web page or in an e-mail to track the behavior of the user.  We may use web beacons to track your use of the Website or track your interaction with emails that we may send you.

You may be able to prevent or limit the use of cookies, tokens or web beacons by modifying your device settings.

PROTECTION OF INFORMATION.

The Company follows generally accepted industry standards to protect personal information transmitted through the Website.  However, no method of transmission over the internet or method of electronic data storage can be guaranteed to be secure.  While the Company strives to use commercially acceptable means to protect your personal information, the Company cannot guarantee absolute security.  

The Company is not responsible for the actions or omissions of third parties (including but not limited to third parties who access or attempt to access your personal information without the Company’s consent and authorization).  The Company is not liable or responsible for any disclosure of information due to errors in transmission, unauthorized third party access (such as hacking), other acts of third parties, or acts or omissions beyond the Company’s reasonable control.

PRIVACY OF MINORS.

The Website is intended for adults only.  The Company will not knowingly collect or use any personal information from children under the age of 18.  In addition, the Company will delete any information in the Company’s database that the Company knows originates from a child under the age of 18.  

Children under the age of 13 are expressly prohibited from using the Website.

OPTING OUT OF COMMUNICATIONS.

If you do not want to receive promotional, marketing or other communications from the Company or its affiliates, you may opt-out by following the instructions included in each email communication or by emailing us at support@shopsockysock.com

CHANGES TO POLICY

This Policy is subject to change at any time.  Changes to the Policy will be posted on the Website.  The Company will use commercially reasonable efforts to notify you by email of changes to the Policy that are reasonably material.  The Company’s failure to notify you of any changes to the Policy will not affect any rights, liabilities or obligations of the Company.  You should periodically review the Policy on the Website to determine whether there are changes to the Policy that you deem to be material. 

If you have any questions about this Privacy Policy, please feel free to contact us through our website or email us at support@shopsockysock.com.